To ensure that the service-level guarantees are met and that our clients receive a high level of support, we have created Network Operations Center. This comprehensive care centre is staffed by experienced engineers that monitor our Internet services and support clients anytime, day or night.

Pacnet provides exceptional customer care by meeting these key objectives:

• Around-the-clock availability
• Proactive monitoring and troubleshooting
• Fault handling
• Operational account management

Specialists at Pacnet's Network Operations Center provide clients in-depth network support, as well as assistance with DNS, Mail server, Web server, and security filter configuration.

If you require technical support on Internet connectivity, please contact our Network Operations Center via email: noc.th@pacnet.com